Our guests have a variety of reasons for making their trips to the 23 countries in Central & Eastern Europe that we cover, Pam Ewouds traveled with us in 2016 to the Baltic States in part to track down some information about her grandfather and his connection to Latvia. Here’s her letter of thanks for the assistance we provided to help her achieve her aim.
These folks are my grandparents, Opa* Cornelis from Holland and Oma Euphemia from Germany. They met after immigrating to America in 1908, later marrying and settling in Florida. Serving as the Vice Consul in North Florida for the Dutch government, Opa was also nominated to serve in the same position for the Latvian government, but never received the appointment because of his death. When I discovered this information during a genealogy study, you can imagine that I was very curious about how a Dutchman would receive such a nomination from the Latvian government.
When deciding to travel to the Baltic capitals of Vilnius, Riga and Tallinn and to conclude my trip in Helsinki, I reached out to JayWay for assistance. During our initial conversation, I also shared my interest in meeting with the folks at the Latvian archives in Riga, to see if I could find out what my Opa had been up to.
Although I was an experienced solo traveler, I was relieved to have JayWay help me with all transfers, with selecting lodging and with securing tickets (bus, ferry, taxi) for transportation between the cities. And, if I needed assistance, it was reassuring to know that Darja was just a call away on the phone that JayWay provided. In every way, they helped make my trip to an unknown part of the world simple, free of worry and easy to enjoy.
Their excellent customer service didn’t stop when I returned home. While in Riga, I was able to meet with a Latvian archive professional to request information about my grandfather and by the time I returned home, I had been notified that 60 pages of information existed and would be forwarded to me after my payment was received. Needless to say, I was beyond excited.
But, after weeks of emails with the archives about payment options and no agreement in sight, I turned to JayWay for help. To make a very long story short, Darja was able to offer the Latvian archives a payment option they would finally accept and the payment was made. As I type, I am awaiting the materials and am sure their arrival would never have been achieved had it not been for the help of Darja at JayWay Travel.
*Opa and Oma are German and Dutch nicknames for Grandpa and Grandma.