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Read FAQs for a specific city:Croatia: Dubrovnik, Korcula, Hvar, Trogir, Rovinj
We put together personalized vacation packages that put you in control of your itinerary. You can ask us to provide you a complete package, including air fare if required, or as much as you need from accommodation, transfers and excursions. Read more on the What We Do page.
There is no set fee or cost for our services. We will present you with a package price based on the your needs and preferences. This price will represent the final price for all of our services. For example whether we speak once over the phone or ten times the price of the package will not change for our time provided.
We do not organize scheduled group tours, where you spend your whole time with one group of people and every part of the tour is pre-scripted for you. We can personalize a trip so that it has some the aspects of a group tour. For example you would spend the days joining one-day group excursions of your choice but all the transport and accommodations would be on your own.
All trip fees, airport or land taxes and other taxes/fees are included in our prices so there will be no surprises once you have made a full payment to us.
Our offices are located in Pelham, New York which is a suburb in Westchester county just outside New York city. We also have local representatives in the countries you will visit who are there to assist you along the way. The owner, Jay Ternavan, has lived in the Czech Republic, Croatia and Poland allowing him to travel extensively throughout the Eastern Europe region. This first hand knowledge allows us to ensure the quality of our services and pass on our expertise of the region to our clients.
We have been operating for five years assisting clients in the Eastern European region. The success of the company has allowed us to expand our offer and staff over the years.
As we are primarily internet based we completely understand clients' concerns. We are a registered entity in the state of New York and you can call the New York Department of State corporate records division on +1 518 473 2492 to verify our details shouldyou need. We are authorized by National Transactions as a credit card merchant. If you want to check our record with them, please call them on +1 888 996 2273. We are more than happy to provide references from past clients and usually do this at the start of our communication. Our track record and outstanding customer satisfaction speaks for itself.
We are recommended in the Fodor's and Bradt travel guides and on Trip Advisor so feel free to access these resources. Please also see the press section of our website where you can find numerous write ups from reputable journalism sources. We have a testimonials section where you can find photos and feedback from our recent clients. Finally feel free to Google us and you will find many references to us on various websites.
Although American clients make up a majority of our clientel we have had a significant number of clients from other countries including Canada, UK, Australia, South Africa, various European countries, South America and India to name just a few. We would be more than happy to send references from those clients if you would like. No matter where you are from we can cater a trip to meet your needs.
We can absolutely just assist with the land portion. We often have clients book their own flights using miles or rewards which we can totally understand. If you find a better flight deal from another source that is fine with us but we are more than happy to try and match this price.
We accept payments by check, bank transfer and credit card payments with Visa or Mastercard (transaction fee applies).
Our past clients represent a wide range of backgrounds as we do not cater to one particular demographic. The ages range from children to seniors including individuals, couples, friends and families. That is the advantage of what we offer, we can be flexible enough to accommodate all types of travelers. We offer personalized travel to meet the needs of each individual client, none of our trips are the same as everyone has different needs so you can expect a unique experience.
The most consistent feedback we get from clients regarding our services is that it is an excellent value for money. They also comment how reasonably priced our trips are for what you get. Our flexibility allows us to cater to every traveler from budget to luxury. We are always willing to accommodate and make changes necessary to meet your budget.
Although our primary focus is on destinations in Eastern Europe, there have been several clients in the past who have wanted to combine Eastern Europe and Western Europe destinations in their vacation itinerary. For example, a popular request is combining Italy and Croatia and since 2012 we have added Venice, the most frequently requested city, to our list of destinations there and we have also added Berlin and Munich to expand our coverage map westwards.
If we do not have first hand knowledge of a destination or direct contacts there we do not feel comfortable advising clients on that destination. However we can advise clients on the best way to travel to and from the Western European destination as well as the most efficient way to incorporate this into an itinerary. We can even help book this transport but once they are there the rest is up to them.
We often create trips specifically for small to larger groups, from a few couples traveling together to a coachful, based on their needs and interests. We can take care of all the arrangements for you, from airport transfers, to finding suitable accommodation, all in the same place or nearby, to booking day trips and tours.
We sometimes get enquiries for quotes as far as 2 years out, and although we can put together a preliminary itinerary together for you, because our offering of hotels and apartments changes, with places changing ownership or being renovated, trip plans, and prices are subject to significant changes. When you add in the variability of airline ticket prices and even routes, the best you can come up with is a ballpark figure that you should add a minimum of 10% to. For these reasons we can only provide exact quotes for six months ahead. If you're planning further ahead than that, we will get in touch with you as soon as it is possible to make the bookings needed for your trip.
We feel the value our guests find in our services is based on our knowledge of the destinations we cover. If your trip plans necessitate a few detours in the countries we already cover thoroughly, particularly Croatia, Czech Republic, Hungary, Poland and Slovakia, perhaps for visiting family or the hometowns of your grandparents, we're happy to help with arrangements there. Similarly if JayWay countries are a part of a much larger itinerary, we'd love to take care of you for the countries we do cover, and fit in with plans you've made in other destinations.